My Resume
Professional Highlights
(Please download CV for details)
2024 - Present
Director, Product Strategy & Management
ADOBE
San Francisco Bay Area, USA
Leading Brand Concierge, Adobe’s flagship agentic AI product within the Digital Experience (DX) business, from strategy through global deployment.
Defined the product strategy and multi-year roadmap, informed by customer insights, market research, and competitive analysis. Built scenario models and monetization strategies to accelerate adoption and revenue growth.
Secured 150+ enterprise client commitments within one week of launch and led C-level relationships across financial services, travel, and retail.
Partnered across product, engineering, design, marketing, and sales to scale deployments and deliver measurable outcomes in customer acquisition, engagement, and conversion.
2017 - 2024
Associate Partner
MCKINSEY & COMPANY
San Francisco Bay Area, USA
Tokyo, JAPAN
Chicago, USA
Advised and led Fortune 500 clients across industries on AI strategy, digital transformation, and customer growth.
Drove GenAI-powered customer engagement, marketing, and personalization initiatives for global brands including HSBC, Sephora, Walmart, and Heineken—delivering impact across acquisition, loyalty, and revenue.
Relocated to Tokyo to expand McKinsey’s Digital and AI capabilities in Asia, leading digital banking and SaaS growth strategies while mentoring teams and scaling regional talent.
Combined strategic vision with executional leadership across retail, finance, and travel sectors to launch new digital ventures, modernize CX, and scale high-impact GenAI applications.
2015 - 2017
Senior Director, Product Strategy & Insights
IA COLLABORATIVE
Chicago, USA
Led strategy, market research, and user experience design for global clients in hospitality and healthcare.
Redesigned end-to-end guest experiences for Hyatt brands and developed patient engagement solutions for AbbVie, combining qualitative insights with quantitative analysis.
Focused on creating intuitive digital products and cohesive brand experiences that drive customer loyalty and business growth.
2024 - Present
Advisory Board Member
THE AI FURNACE
Global
Advisor to an applied AI accelerator and venture studio supporting early-stage founders building AI-powered products.
Provides guidance on market strategy, product development, and commercialization to help startups navigate the evolving Generative AI landscape.
Focuses on translating emerging technologies into scalable solutions and accelerating go-to-market success.
Education
2011 - 2013
THE UNIVERSITY OF CHICAGO BOOTH SCHOOL OF BUSINESS
Master of Business Administration
Chicago, USA
2004 - 2007
SYRACUSE UNIVERSITY S.I. NEWHOUSE SCHOOL
B.S. in Public Relations
Syracuse, USA
Professional skillset
Generative AI Strategy
Market & Competitive Intelligence
Scenario Planning & Financial Modeling
Data Analytics & Visualization
Product Strategy & Roadmapping
Product Management
Go-to-Market Strategy
Quantitative & Qualitative Research
Cross-Functional Leadership
Business Model Innovation
Creative Problem-Solving
Strategic Storytelling & Executive Communication
Languages
English (fluent)
Mandarin (fluent)
Cantonese (proficient)
Spanish (beginner)